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23 December 2010
02 December 2010
All the President's Men
As president you reserve the right to pick your cabinet. You can have anyone and they need no credentials in the field they are charged with. They are also not expected to learn anything about said field and at times are not expected to do anything other than hand out business cards with their cushy title and use it for fodder at dinner parties and social events.
At times the job is given based on a real or percieved need for employment, prestige, power, or even at times a hobby/ time suck. At other times a person really needs employment because they have become accustomed to eating and having a roof over their heads.
At other times a job is given based on how good a friend you are or how fun you are. Even the president needs a chuckle from time to time and a class (cabinet) clown can provide just that cure. Sometimes it seems like would be easier to take this route, but logic tells me that in the long run it is truly no help, no matter how it feels to watch others seemingly reap benefits from it.
At times the job is given based on a real or percieved need for employment, prestige, power, or even at times a hobby/ time suck. At other times a person really needs employment because they have become accustomed to eating and having a roof over their heads.
At other times a job is given based on how good a friend you are or how fun you are. Even the president needs a chuckle from time to time and a class (cabinet) clown can provide just that cure. Sometimes it seems like would be easier to take this route, but logic tells me that in the long run it is truly no help, no matter how it feels to watch others seemingly reap benefits from it.
03 November 2010
Taking Control
It is no secret that my job is unfulfilling and I do not wake up with gumption in the morning. I have tried in the past to find things to do. After I was done with training and in the branch for a while, I emailed the trainer in Norwich for suggestions. She gave me a great list of things I could do and I started asking my assistant manager what I could do.
I was blown off on a daily basis. I was told I could not have an email account that would go outside the bank system or make calls to customers (with no reason I found). I was given permission to organize the tickets however. This went on for a few weeks so I stopped asking. Then we got a new head teller shortly followed by a new manager. I figured I would give it a go with these new people.
The head teller (who is now also assistant branch manager) treats me as though I am a child. She literally told me today that I am "good at organizing tickets" where she is not. I am sorry, but if you insist on being both ast. mng. and hd. tlr. you have to do both jobs and hd. tlr. includes teller work, which includes organizing tickets. How hard is it to put things in order? It is not even close to the most difficult part of her job.
The problem is she used to be in security so she is convinced that she is above this job. In reality, her training is far above Eileen and I at the very least, but if it was so great, would she not have been asked to manage the branch over the manager? She came just as my old manager was leaving. In other words, she could have taken that position seemlessly. Instead, she was offered head teller. That ought to tell you something right there, no?
Either way, while all the changing was going on and we had no management the manager from Wolf Rd., who also manages the district, was our "acting" manager. She was in our branch often and I came to rely on her for work help. She is also really nice and according to her husband, who I met at a company event, she is at least a little fond of me. She has taken to lending me books and bringing me hand-me-downs. Honestly, I appreciate it with how management here treats me.
Either way, we had a temporary CSR and she was just sent to her permanent branch a week or so ago. We are not looking to replace the hd. tlr. as the ast. mng. insists on doing that as well, but we are looking to replace the CSR. I emailed her and asked about the position, explaining that I knew I probably was not qualified yet. She responded and said we could talk when she returned from a business trip a few days later.
After she returned she injured her back so it was pushed off. She came in yesterday and we talked about it. She said I am not ready, but she is willing to help get me there. She is going to help me get my notary and into the training sessions they have here (there are two). She also said that I need to ask about being able to make calls to thank customers and I need to sell more and get more referals.
I am not particularly interested in this line of work, but I can only think that exceling and moving up the ranks will help. I figure if I do well here, considering I do not like it, I can do really well at something I like. Plus, sales experience and management experience say a lot and do a lot for you. I would very much like to add these types of things to my resume. I think part of the reason I cannot get out of here is that I do not have much to offer any where so why hire someone who is already employed, no matter how ungainfully?
She is supposed to send me a list of things I should be doing and I emailed her a few questions about getting my notary license, so I am making headway. I will probably keep track of what they allow me to do here and if they are unhelpful, ask her if I can go to another branch for training. I know of at least one branch where they are very helpful. They trained our old ast. mng. on just about everything. I would love to actually be helped. It is something that really does not happen here...
I was blown off on a daily basis. I was told I could not have an email account that would go outside the bank system or make calls to customers (with no reason I found). I was given permission to organize the tickets however. This went on for a few weeks so I stopped asking. Then we got a new head teller shortly followed by a new manager. I figured I would give it a go with these new people.
The head teller (who is now also assistant branch manager) treats me as though I am a child. She literally told me today that I am "good at organizing tickets" where she is not. I am sorry, but if you insist on being both ast. mng. and hd. tlr. you have to do both jobs and hd. tlr. includes teller work, which includes organizing tickets. How hard is it to put things in order? It is not even close to the most difficult part of her job.
The problem is she used to be in security so she is convinced that she is above this job. In reality, her training is far above Eileen and I at the very least, but if it was so great, would she not have been asked to manage the branch over the manager? She came just as my old manager was leaving. In other words, she could have taken that position seemlessly. Instead, she was offered head teller. That ought to tell you something right there, no?
Either way, while all the changing was going on and we had no management the manager from Wolf Rd., who also manages the district, was our "acting" manager. She was in our branch often and I came to rely on her for work help. She is also really nice and according to her husband, who I met at a company event, she is at least a little fond of me. She has taken to lending me books and bringing me hand-me-downs. Honestly, I appreciate it with how management here treats me.
Either way, we had a temporary CSR and she was just sent to her permanent branch a week or so ago. We are not looking to replace the hd. tlr. as the ast. mng. insists on doing that as well, but we are looking to replace the CSR. I emailed her and asked about the position, explaining that I knew I probably was not qualified yet. She responded and said we could talk when she returned from a business trip a few days later.
After she returned she injured her back so it was pushed off. She came in yesterday and we talked about it. She said I am not ready, but she is willing to help get me there. She is going to help me get my notary and into the training sessions they have here (there are two). She also said that I need to ask about being able to make calls to thank customers and I need to sell more and get more referals.
I am not particularly interested in this line of work, but I can only think that exceling and moving up the ranks will help. I figure if I do well here, considering I do not like it, I can do really well at something I like. Plus, sales experience and management experience say a lot and do a lot for you. I would very much like to add these types of things to my resume. I think part of the reason I cannot get out of here is that I do not have much to offer any where so why hire someone who is already employed, no matter how ungainfully?
She is supposed to send me a list of things I should be doing and I emailed her a few questions about getting my notary license, so I am making headway. I will probably keep track of what they allow me to do here and if they are unhelpful, ask her if I can go to another branch for training. I know of at least one branch where they are very helpful. They trained our old ast. mng. on just about everything. I would love to actually be helped. It is something that really does not happen here...
14 October 2010
East Greenbush Under New Management
We recently acquired a new manager at the branch. She seems very nice and really interested in the branch doing well. Since she got here we actually had 5+ account sales in 1 week. That just does not happen here. Maybe when the branch 1st opened...
Our temporary CSR left yesterday for Duanesburg. I actually feel like I might miss her, which is weird considering we did not really talk. We did not dislike each other, we just really have nothing in common, even though she is only a year older than me. I had a nightmare earlier this week about reviews and she was really mean. The manager asked her and my supervisor about my work habits/ ethic. She said all this stuff about me being in the back in an undershirt (because I don't like to just wear dress shirts so I will unbutton my shirt once I am done working some times) and my dad working on my car in the parking lot. I got really angry when she was saying things about my dad. That does NOT sit well with me.
They moved me to my old manager's station today. I kind of like that people cannot easily look at my screen, but I feel more watched/ accessible. Customers/ co-workers can just walk up to my station and easily know whether I am on task or not. Really not a fan of the idea... On the other hand, I do not have a phone until they come out and activate my jack. Although my supervisor does not seem to care. She still expects me to answer the phone so I now I need to walk across the room to do it. Kind of frustrating.
Oddly enough, we have managed to keep a steady number of 4 in the branch on weekdays and then just 2 on Saturdays (as they have said that is all we need). Even though at times we have had to pull other people from other branches, but always that steady 4. I will not say that at times people have not gone else where during the day (appointments and such) but we maintain our workforce here.
Our temporary CSR left yesterday for Duanesburg. I actually feel like I might miss her, which is weird considering we did not really talk. We did not dislike each other, we just really have nothing in common, even though she is only a year older than me. I had a nightmare earlier this week about reviews and she was really mean. The manager asked her and my supervisor about my work habits/ ethic. She said all this stuff about me being in the back in an undershirt (because I don't like to just wear dress shirts so I will unbutton my shirt once I am done working some times) and my dad working on my car in the parking lot. I got really angry when she was saying things about my dad. That does NOT sit well with me.
They moved me to my old manager's station today. I kind of like that people cannot easily look at my screen, but I feel more watched/ accessible. Customers/ co-workers can just walk up to my station and easily know whether I am on task or not. Really not a fan of the idea... On the other hand, I do not have a phone until they come out and activate my jack. Although my supervisor does not seem to care. She still expects me to answer the phone so I now I need to walk across the room to do it. Kind of frustrating.
Oddly enough, we have managed to keep a steady number of 4 in the branch on weekdays and then just 2 on Saturdays (as they have said that is all we need). Even though at times we have had to pull other people from other branches, but always that steady 4. I will not say that at times people have not gone else where during the day (appointments and such) but we maintain our workforce here.
01 October 2010
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